# conversation.agent.replied (/webhooks/events/conversation-agent-replied)

Fires when a human agent replies in a conversation. Together with [`conversation.user.replied`](/webhooks/events/conversation-user-replied), this lets you compute metrics like first-response time in your own systems.

The payload carries the message that was sent as a `conversation_message` object.

For the envelope fields, see [The webhook request](/webhooks#the-webhook-request).

## Example payload

```json
{
  "id": "evt_019f419ad8657ed38e8cac718ac4b1e0",
  "eventType": "conversation.agent.replied",
  "timestamp": "2026-07-08T12:01:34.857Z",
  "accountId": "1001",
  "payload": {
    "conversation_message": {
      "id": "55179",
      "body_html": "<p>Sure Jordan, we will look into this.</p>",
      "body_text": "Sure Jordan, we will look into this.",
      "attachments": [],
      "author": {
        "id": 8544,
        "name": "Alex Carter",
        "email": "alex@acme.com",
        "phone": null,
        "type": "agent"
      },
      "sent_at": 1783512094,
      "conversation_id": "18",
      "brand_id": 5182,
      "account_id": 1001
    }
  },
  "webhookMetadata": {
    "webhookTargetId": "35",
    "deliveryAttemptId": "019f419ad88977cf8257a08cc5aad967",
    "deliveryAttemptNumber": 1
  }
}
```

## The conversation\_message object

| Field             | Type   | Description                                                                                   |
| ----------------- | ------ | --------------------------------------------------------------------------------------------- |
| `id`              | string | Message ID.                                                                                   |
| `body_html`       | string | The message body as HTML.                                                                     |
| `body_text`       | string | The message body as plain text.                                                               |
| `attachments`     | array  | Attachments on the message.                                                                   |
| `author`          | object | Who wrote the message: `{ id, name, email, phone, type }`. For this event, `type` is `agent`. |
| `sent_at`         | number | When the message was sent (Unix timestamp, seconds).                                          |
| `conversation_id` | string | ID of the conversation the message belongs to.                                                |
| `brand_id`        | number | Brand ID. Useful for filtering events in multi-brand workspaces.                              |
| `account_id`      | number | The account (workspace) ID.                                                                   |

## Related events

* [`conversation.user.replied`](/webhooks/events/conversation-user-replied) — a customer replies
* [`conversation.note.added`](/webhooks/events/conversation-note-added) — an internal note is added